THE SONI CLINIC LIMITED
Terms of Business
These general terms and conditions set out the basis on which you will be provided with treatment/services by The Soni Clinic. Please ensure that you read them carefully and contact us if there is anything you would like explained further.
Procedures will be undertaken on an outpatient basis.
For injectable products, the options of the various manufacturers will be provided to you during the consultation, explaining the risks and benefits of the various types according to your particular characteristics. This will be discussed and agreed between you and your provider, prior to the treatment. Prices may vary depending on which manufacturer and which specific product is used.
During the procedure, it may be necessary for the provider to perform whatever procedure he/she deems necessary for your benefit. Your consent will be sought before undertaking any procedure not already discussed in the consultation.
Photographs before and after procedures will be taken as evidence of possible complications or medical abnormalities. These photographs will form part of your personal information held by The Soni Clinic in line with the permission granted in your Consent Form.
If you wish to check the cost of any treatment or services, please contact us via our website or call us on 07598 472228. We will always aim to provide you with the total cost of your care prior to treatment. Some prices will be based on the consultation and your specific goals, which can be discussed / explained prior to commencement of the procedure at your request.
By signing the Consent Form, you hereby consent to the provider carrying out the procedure(s) discussed in your consultation, as well as any additional procedure(s) you request to be carried out, and you accept the costs and risks associated with such procedure(s).
What is included in the procedure price?
The price of your procedure(s) you are to receive according to your requested treatment(s) as discussed and agreed in your consultation will be deemed to include the following:
(i) The provider’s fees and time in relation to the procedure;
(ii) The input materials (including but not limited to the product used and any other consumables) required to carry out your procedure;
(iii) Any applicable taxes, VAT or other charges;
(iv) The costs of third party suppliers, surgeons, nurses or other providers involved in the procedure or any pre- or post-procedural care; and
(v) If any post-procedural consultations with the surgeon, within six (6) months of the date of the procedure. Further meetings may incur
additional charges, of which you will be advised before such consultations are arranged.
What is not included in the procedure price?
(i) The cost of any medication that may be required pre-procedurally or post-procedurally.
(ii) Any other tests or treatments, including but not limited to, private prescriptions, as advised or recommended by the provider.
(iii) The cost of any transport to and/or from the clinic, which can be separately arranged by The Soni Clinic at your request and cost.
(iv) The cost of any revision procedure where the provider decides the results of your original procedure fall within the acceptable normal limits
of that procedure.
(v) If you fail to keep a post-procedural appointment without a minimum 72 hours’ notice of cancellation, a charge may be made for a re-
arranged appointment.
(vi) If you fail to attend your initial consultation, without giving 72 hours’ notice of non-attendance, we reserve the right to charge a
cancellation fee. Your debit/credit card details will be taken, for this purpose, when the appointment is made. No additional fee will be
taken if the appointment is kept, as arranged.
(vii) Depending on your medical history, we may ask you to obtain a letter from your GP giving their consent to go ahead with cosmetic surgery.
There may be a fee payable for this service from your doctor, for which you are responsible.
What happens if The Soni Clinic cancels my procedure?
The Soni Clinic may need to cancel your surgery/procedure due to clinical reasons. Where this is necessary it will be a decision of your provider, or part of the clinical team associated with your care, on grounds of your clinical safety or in the interest of your health and wellbeing. In such instances, The Soni Clinic will refund any deposit paid, minus any third-party costs charged to The Soni Clinic.
Sometimes it may be necessary to cancel your procedure for non-clinical reasons. We will provide you with a reason why the cancellation is necessary. Where this is the case we will give you as much notice as possible. We will rearrange your procedure as soon as possible and agree on a date with you. Where we rearrange your consultation, procedure or surgery within a reasonable period The Soni Clinic will not refund any sums paid by you, and any deposit paid shall be applied against the procedure in the normal way. The Soni Clinic will not be liable for loss or consequential loss as a result of unavoidable cancellations, including but not limited to travel expenses.
What happens if I suffer complications?
Before or after your procedure, you will be given the best contact details for The Soni Clinic.
While the providers and The Soni Clinic staff do their best to ensure a satisfactory outcome, no clinical procedure is entirely risk-free and the results of any procedure/surgery cannot be guaranteed with any certainty. There are no guarantees or representations stated or implied as to the results of the procedure(s), and there is no such concept as perfection, which is subjective.
It is up to the discretion of The Soni Clinic in determining whether there are any additional charges that will incur in order to treat a complication. This will be determined on a case-to-case basis. Where we are unable to treat your clinical complications, you agree that appropriate follow up care may be provided by your GP, the NHS or a provider under your own private health insurance.
You may feel an adjustment to the procedure is necessary at a later date to achieve an optimum result. You will be responsible for any fees due should you require or wish for an adjustment and it being the case of no fault attaching to the procedure so far as the provider is concerned and the provider deems the outcome to fall within the acceptable normal limits of the procedure (please see our Consent Form regarding subjectivity of the outcome). An adjustment procedure will only take place where you and the provider are in agreement. Any decision about revision procedures will only be made after a suitable period of time has elapsed, and at the provider’s discretion.
Where a revision procedure is required/agreed, any variance to the procedure actually required will be charged. The Soni Clinic do not cover loss of earnings or any other out-of-pocket expenses of you or any chaperone.
If we agree on a revision procedure, in line with the aforementioned terms, and you postpone and rebook your procedure then you may have to pay fees depending upon the amount of notice you give. Any fees in this scenario will be discussed on a case-by-case basis.
Where an agreement cannot be reached, the view of an independent provider may be sought at your provider’s discretion. At all consultations to discuss adjustment procedures, which take place between your provider and you, a chaperone/note taker will be present.
If you have revision surgery with another provider, outside of The Soni Clinic, without our prior consent and agreement, this will invalidate these terms and conditions and no further liability, indemnification or costs shall be assumed by The Soni Clinic Limited.
Payment
The payment for a procedure must be paid in full prior to or immediately after the procedure being performed, unless The Soni Clinic determines otherwise. No procedure or surgery undertaken by The Soni Clinic shall be granted on credit or invoicing terms. The payment can only be made by debit/credit card, and no cash will be accepted to pay for procedures/treatments.
Other terms and conditions
Your provider will be responsible for the care they provide you. We always endeavor to ensure our third party suppliers hold relevant indemnity cover. You will be under the care of the provider, who may also involve other third party providers in your care, if appropriate. Nursing and other medical staff will provide your care under the provider’s instructions.
You agree to follow the advice provided by all the medical professionals and representatives from The Soni Clinic involved in your care. If you fail to attend two consecutive post-procedural appointments, The Soni Clinic will no longer be obliged to offer further appointments. It may sometimes be necessary to arrange a post-procedural consultation at an alternative clinic within a reasonable traveling distance.
The Soni Clinic will not cover the cost of any additional travel expenditure.
Occasionally you may be recommended or instructed to seek guidance/treatment from your GP , other NHS services or a provider under your own private health insurance. This may be before your procedure or after it. Advice may include waiting appropriate timescales post-procedurally to allow for wounds, scarring and any inflammation to settle down. Failure to follow the advice given shall be at your own risk and no liability shall be accepted or indemnification whatsoever shall be due from The Soni Clinic Limited.
Your contract with The Soni Clinic: By signing the Consent Form, you agree to be bound by these terms. If there is any conflict between these Terms and the Consent Form, these Terms will take precedence. The Soni Clinic may update these Terms from time to time, however, any changes will only apply to any future care or new procedure, which you receive after the date the changes come into effect. You agree to be bound by the Terms in force at the time you sign the Consent Form.
Changes in Applicable Law: you acknowledge and accept that Applicable Law may change and prevent The Soni Clinic from providing certain care. If The Soni Clinic becomes aware that such a change has occurred, and the change has an effect on your procedure, we will contact you to inform you of this and its consequences.
Transfer of information: The Soni Clinic shall be permitted to disclose or transfer information relating to you or your care if it is required to do so in order to comply with Applicable Law, regulatory or governmental authority, or the requirements of certain third parties (including but not limited to insurance providers, auditors and other professional advisors).
Third party rights: Except for you or The Soni Clinic, no person, company or organisation will have any rights under or in connection with these Terms. You agree to indemnify The Soni Clinic against any claims brought by a third party in connection with your care.
Law and jurisdiction: These terms are governed by and shall be construed in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction.
Complaints: please refer to our separate Complaints Policy (a copy of which can be provided upon request).
Definitions:
“Applicable Law” means any and all laws, regulations, guidelines, and professional obligations applicable to the provision of care or the performance of services for you, including the requirements as regards treatment, procurement, research, and storage of information relating to your care.
“Consent Form” means the form signed by you prior to any procedure being undertaken by us. “Contract” means these Terms, along with the Consent Form
“Terms” means these general terms and conditions, as amended from time to time.
The Soni Clinic and its logo are a trading name, and are exclusive property of The Soni Clinic Limited.
Terms last updated: December 2025